Terms and Conditions

✅ TERMS AND CONDITIONS

Last updated: March 19, 2025

These Terms and Conditions regulate the use of the website Hairfluencer.org, operated by Bey The Time Traveler SL, as well as all purchases made through the online store.

By accessing or using our Site, you agree to these Terms and Conditions. We recommend that you read them carefully.

1. Seller Identity

Hairfluencer ORG (Bey The Time Traveler SL)
VAT ID: B44729887 EORI: ESB44729887
Address: Calle Arenal 1, 3ºB dcha, San Fernando (Cádiz), 11100, Spain
Email: hi@hairfluencer.org
Phone/WhatsApp: +34 611 677 388

2. Object of the contract

Through these terms, we regulate:

  • The conditions for purchasing products offered on Hairfluencer.org
  • The order, payment, shipping, and delivery process
  • The rights and obligations of both parties

Product images and descriptions are for informational purposes only, and slight variations may occur without affecting the product's functionality or purpose.

3. Purchase Process

To place an order in our store:

  • Select products and add them to the cart
  • Fill in the personal data and shipping form
  • Review the order information
  • Make payment using the available options
  • After confirming the order, you will receive a confirmation email

The contract is considered formalized when you receive order confirmation.

4. Prices and Taxes

All displayed prices include VAT and are expressed in euros (€).
Shipping costs are calculated before completing the purchase and are clearly displayed at checkout.

5. Payment Methods

Available payment methods are:

  • Credit or debit card
  • PayPal
  • Shopify Payments or other authorized processors

Payment must be completed in full to process the order.

6. Shipping and Delivery

Shipments are made to the areas indicated in our Shipping Policy.
Delivery times are estimated and may vary due to reasons beyond Hairfluencer.org's control.

You must verify that the provided address is correct. Address errors may cause delays or additional costs.

7. Right of Withdrawal

Consumers have 14 calendar days from receipt of the order to exercise the right of withdrawal, in accordance with the provisions of the General Law for the Defense of Consumers and Users.

Consult our Return and Refund Policy for detailed procedure information.

8. Legal Guarantee

All our products come with a 3-year legal guarantee for consumers.
In case of manufacturing defect, the customer may request:

  • Repair
  • Replacement
  • Price reduction
  • Refund (when applicable)

The following are not considered defects:

  • Damage from misuse
  • Normal wear and tear
  • Incorrect handling

9. Limitation of Liability

The seller will not be responsible for:

  • Technical failures attributable to third parties
  • Delivery delays due to external causes (carriers, customs, weather, etc.)
  • Damages arising from improper use of the products

10. Customer Service

You can contact us for any query or incident at:

📧 hi@hairfluencer.org
📱 WhatsApp: +34 611 677 388

11. Data Protection

The processing of your personal data is governed by our Privacy Policy, available at Hairfluencer.org.

12. Applicable Law and Jurisdiction

These Terms are governed by Spanish law.
Any dispute will be resolved in the courts of the consumer's domicile.

13. Online Dispute Resolution

The European Commission offers an ODR (Online Dispute Resolution) platform:

🔗 https://ec.europa.eu/consumers/odr/

The seller is not obliged to adhere to alternative dispute resolution procedures, but the client may use this platform to submit complaints.