Terms and Conditions

✅ TERMS AND CONDITIONS

Last updated: March 19, 2025

These Terms and Conditions govern the use of the website Hairfluencer.org, operated by Bey The Time Traveler SL, as well as all purchases made through the online store.

By accessing or using our Site, you accept these Terms and Conditions. We recommend you read them carefully.

1. Seller Identification

Hairfluencer ORG (Bey The Time Traveler SL)
CIF: B44729887 EORI: ESB44729887
Registered office: Calle Arenal 1, 3ºB derecha, 11100 San Fernando (Cádiz), Spain
Tax address: Avda. Fuerzas Armadas 6, Planta 6, Puerta 74, 11380 Tarifa (Cádiz)
Email: hi@hairfluencer.org
Phone/WhatsApp: +34 611 677 388

2. Purpose of the Contract

These terms regulate:

  • The conditions for purchasing products offered on Hairfluencer.org
  • The order, payment, shipping, and delivery process
  • The rights and obligations of both parties

Product images and descriptions are for informational purposes, and slight variations may exist without affecting the product's functionality or purpose.

3. Purchase Process

To place an order in our store:

  • Select the products and add them to the cart
  • Complete the personal data and shipping form
  • Review the order information
  • Make the payment using the available options
  • After confirming the order, you will receive a confirmation email

The contract is considered formalized when you receive the order confirmation.

4. Prices and Taxes

All displayed prices include VAT and are expressed in euros (€).
Shipping costs are calculated before finalizing the purchase and are clearly shown at checkout.

5. Payment Methods

Available payment methods are:

  • Credit or debit card
  • PayPal
  • Shopify Payments or other authorized processors

Payment must be completed in full to process the order.

6. Shipping and Delivery

Shipments are made to the areas indicated in our Shipping Policy.
Delivery times are estimated and may vary due to causes beyond Hairfluencer.org's control.

You must verify that the provided address is correct. Address errors may cause delays or additional costs.

7. Right of Withdrawal

7.1 Period and Scope

In accordance with Royal Legislative Decree 1/2007 (TRLGDCU) and Directive 2011/83/EU of the European Parliament, you have the right to withdraw from the contract within 14 calendar days without needing to provide any justification.

The period expires 14 calendar days from the day you, or a third party indicated by you other than the carrier, acquired physical possession of the goods.

7.2 How to Exercise the Right of Withdrawal

To exercise the right of withdrawal, notify us of your decision before the deadline expires by means of an unequivocal statement to:

  • 📧 Email: hi@hairfluencer.org
  • 📱 WhatsApp: +34 611 677 388

You may use the model form included in section 7.6, although its use is not mandatory. It is sufficient that the communication is sent before the deadline expires.

7.3 Effects of Withdrawal — Refund

In case of withdrawal, we will reimburse all payments received from you, including delivery costs (except for additional costs arising from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than 14 calendar days from the day on which we are informed of your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

7.4 Return of the Product

You must send back the goods or hand them over to us, without undue delay and in any event not later than 14 calendar days from the day on which you communicate your withdrawal to us, to:

Hairfluencer ORG (Bey The Time Traveler SL)
Calle Arenal 1, 3ºB derecha, 11100 San Fernando (Cádiz), Spain

Return costs: The direct costs of returning the goods will be borne by you.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

7.5 Exceptions to the Right of Withdrawal

The right of withdrawal will not apply in the following cases (Art. 103 TRLGDCU / Art. 16 Directive 2011/83/EU):

  • Goods sealed for health protection or hygiene reasons that have been unsealed after delivery (applies to shampoos, lotions, oils, creams, serums, and similar products once opened).
  • Food supplements and nutritional supplements whose seal or safety sticker has been broken.
  • Goods which, after delivery, have become inseparably mixed with other items.
  • Goods made to the consumer's specifications or clearly personalized.

⚠️ For hygiene or health products, the right of withdrawal can only be exercised if the product is returned unopened and with the seal intact.

7.6 Model Withdrawal Form

(Only complete and return this form if you wish to withdraw from the contract)

— To the attention of: Bey The Time Traveler SL (Hairfluencer.org)
Calle Arenal 1, 3ºB derecha, 11100 San Fernando (Cádiz), Spain
Email: hi@hairfluencer.org

— I hereby give notice that I withdraw from my contract of sale of the following goods:

— Product name: ___________________________

— Order number: ___________________________

— Ordered on / received on: ___________________________

— Consumer's name: ___________________________

— Consumer's address: ___________________________

— Signature (only if this form is notified on paper): ___________________________

— Date: ___________________________

8. Legal Guarantee

All our products come with a legal warranty of 3 years for consumers.
In case of manufacturing defect, the customer may request:

  • Repair
  • Replacement
  • Price reduction
  • Refund (where applicable)

The following are not considered defects:

  • Damage due to misuse
  • Normal wear and tear
  • Incorrect handling

9. Limitation of Liability

The seller will not be liable for:

  • Technical failures attributable to third parties
  • Delays in deliveries due to causes beyond its control (carriers, customs, weather…)
  • Damages resulting from improper use of the products

10. Customer Service

You can contact us for any query or incident at:

📧 hi@hairfluencer.org
📱 WhatsApp: +34 611 677 388

11. Data Protection

The processing of your personal data is governed by our Privacy Policy, available on Hairfluencer.org.

12. Applicable Law and Jurisdiction

These Terms are governed by Spanish law.
Any dispute will be resolved in the courts of the consumer's domicile.

13. Online Dispute Resolution

The European Commission provides an ODR (Online Dispute Resolution) platform:

🔗 https://ec.europa.eu/consumers/odr/

The seller is not obliged to adhere to alternative dispute resolution procedures, but the customer may use this platform to submit complaints.