Refund policy
✅ RETURN AND REFUND POLICY
Last updated: November 11, 2024
At Hairfluencer.org, operated by Bey The Time Traveler SL, we work to offer quality products and a transparent shopping experience. Below we detail our return and refund policy in accordance with Spanish and European regulations.
1. Right of Withdrawal (14 Calendar Days)
You have the right to return your purchase within a period of 14 calendar days from the receipt of the order, without the need to justify the reason.
2. Return Conditions
To accept a return, the product must:
- Be in the same condition in which it was received
- Show no signs of use
- Include the original packaging, accessories, manuals, and documentation
- Include the proof of purchase
3. Return Costs
- If the product is not defective or the customer wishes to return it for personal reasons: The return shipping costs are the responsibility of the customer.
- If the product arrived damaged, defective, or incorrect: We assume all return and replacement costs.
4. How to Request a Return
To initiate a return, please contact us:
- 📧 Email: hi@hairfluencer.org
- 📱 WhatsApp: +34 611 677 388
We will provide you with the instructions and the return address.
5. Defective or Incorrect Products
If you receive a defective, damaged, or incorrect item, please contact us immediately.
We offer:
- Replacement at no additional cost
- Full refund
- Free return option
6. Refunds
Once we receive and inspect the product, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed using the same payment method used for the purchase within 7–14 business days.
7. Exchanges
If you wish to exchange an item for another product, please place a new order and process the return for the original item.
8. Contact Information
- Entity: Hairfluencer ORG (Bey The Time Traveler SL)
- Tax ID (CIF): B44729887 | EORI: ESB44729887
- Address: C/ Arenal 1, 3ºB dcha. 11100 San Fernando, Cádiz, Spain
- 📧 Email: hi@hairfluencer.org
- 📱 WhatsApp: +34 611 677 388